Policies
Support policy
What support covers, how long it lasts, and how to reach us.
Last updated: 15 October 2026
How to reach us
Write to us from the contact page, choosing "Technical support", in Arabic or English, and we reply by email. Include the school's name and what happened.
Included support
- One month from the date of purchase, with every plan.
- It covers help with setup and import, answers to questions about using Nasaq, and fixes for faults in Nasaq.
- The end date of the support month is written in the school's licence.
After the first month
Paid "private support" is available on request, at the price shown on the pricing page or by quote. Reporting faults stays open to everyone at all times.
Updates and security fixes
- Half-year and yearly plans: updates for as long as you subscribe.
- Lifetime licence: one year of updates, then the yearly updates and support package for those who want it.
- Every update released before your right ends stays yours to install whenever you like.
- Security fixes are free for every school, whatever its plan.
What support does not cover
- Entering the school's data on its behalf, training, and custom development: these are extra services.
- Problems with the school's own devices, network or email.
Response times
We answer support emails on working days, as quickly as we can. If your school needs a committed response time, we agree it in the quote.