FAQ

Questions schools ask us

If your question is not answered here, write to us from the contact page.

The system

What does Nasaq do?

It builds the school timetable without clashes, shares absent teachers' lessons fairly among the teachers who are free, organises duties, and sends each teacher their assignment as a private link. It also has step-by-step school setup, subject loads, import from aSc and Excel, and printing.

Will it suit our school?

It suits every stage: primary, intermediate or preparatory, and secondary, with their tracks and specialisms, and each stage has its own bell. Classes can be split into groups. It also handles a course system and option blocks.

Do we start from scratch?

No. Import from an aSc Timetables file, or from Excel templates for teachers, classes, subjects, assignments and holidays. If you prefer, we can enter the timetable for you as an extra service.

How long does it take to generate a timetable?

It depends on the size of the school and the number of rules. You set how long generation may run, and Nasaq shows the best timetable it found, with anything it could not meet and why. A medium-sized school usually has its timetable within minutes.

How does cover reach the teacher?

On the notify screen you tap the WhatsApp or Messages button, and a short message with the teacher's private link opens on your phone. The link shows only their cover for that day and expires at the end of the day. We use no outside messaging service.

Can teachers sign in with their own account?

Yes. Each teacher has an account for the teacher portal, where they see their timetable, duties, cover lessons and load.

Does it work offline?

The web version needs an internet connection. The Mac and Windows app works offline after a single activation.

Is there a mobile app?

Yes, an app for teachers showing their timetable, duties and cover lessons. Every Nasaq screen also works in a phone's browser.

Can it print timetables?

Yes. Teacher, class, room and master timetables, on A4, A3, Letter and Legal, with export to PDF and Excel.

Is the interface in English too?

Yes, completely. Each user chooses their language, so one teacher can use it in Arabic and another in English in the same school.

Pricing and licensing

How is the price worked out?

You choose a plan: half-year, yearly or lifetime, and the price follows the number of teachers, stages and channels. Details and the estimator are on the pricing page.

What is the difference between the plans?

With the half-year and yearly plans you get updates for as long as you subscribe. A lifetime licence is paid once and comes with one year of updates; after that you can take the updates and support package yearly if you want it. Every update released before your right ends stays yours.

Is there a free trial?

Yes, a full 14-day trial; its printouts are marked "trial copy". Ask for a trial.

What happens when a subscription ends?

The school's data stays as it is, and Nasaq becomes view-only until you renew. Nothing is deleted.

How do we pay?

By invoice and bank transfer, then we activate the licence.

We have several schools, or a very large one

We send you a custom quote based on the number of schools, teachers and channels. Ask for a custom offer.

Can the Nasaq mark be removed?

Yes, as an extra service, so that only your school's identity shows on pages and printouts.

Can it run on our school's own domain or server?

Yes, as an extra service in which we move your school's copy to its own domain or server.

Data and privacy

Who owns the school's data?

The school does, and it gets all of its data back if it cancels. Details in School data.

Is our data shared with anyone?

No. Nasaq is not connected to any analytics, advertising or outside messaging service, and each school has its own database.

Do you keep student data?

The timetable, cover and duties need no student data: they work with classes, teachers and subjects. If the course system needs student data, it is kept only when the school uses it.

Support

What support is included?

One month of technical support after purchase: write to us from the contact page and we reply by email. After that, paid "private support" is available on request. Details in the support policy.

Do you train our team?

Yes, training is an extra service for the timetable officer and the leadership team.